If you’re a long-time Mac user who has not upgraded your software in a while, the Catalina update could bring you to tears. The new Mac operating system makes some serious changes, which means that at least a handful of apps on your Mac will no longer work. Have you been itching to update your Mac’s operating system to Catalina? Before clicking the upgrade button, you may want to read this article to avoid a possible nightmare situation. If not, then you can give the DNS entries a try.Don’t update to macOS Catalina without reading this first Of course, you can always try downloading the AutoUpdate 3.4 update manually first to see if that will work. This solution might not be for everyone, but it’s worth a shot if you’re having a similar problem. That’s it! You should now be back in business and be able to download and install the updates. Launch any of the Office apps, then click Help > Check for Updates, then click Install. Now enter the following addresses: 8.8.8.8 and 8.8.4.4, then click OK. Next, click the DNS tab and then the Add (+) button at the bottom. Launch System Preferences and go to Network > Advanced. The not-so-obvious solution I have found for this is to use Google’s public DNS address. Either it’s a compatibility issue with OS XYosemite’s version, or Microsoft is not aware of the problem yet.
It turns out the culprit was the DNS server Microsoft uses to connect to the public Internet.
I even tried to download the update manually, but Microsoft’s Support page behaved unresponsive, even in alternative web browsers. Unfortunately, checking for Updates from the Help menu was not working. To download the latest updates for Office 2016, I needed to have AutoUpdate version 3.4 installed. Resolve Office AutoUpdate for Mac, not Working
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